Shipping and Returns 

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Last Updated: March 10, 2025

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Please ensure that you have read and fully understood these terms and conditions (“Shipping and Returns Terms”) laid out prior to purchasing any products from Rite of Way, Inc. The terms "Company", "we", "us" and "our" refer to Rite of Way, Inc., and its affiliates and subsidiaries. By using www.riteofway.co (the “Site”) and placing an order, you indicate that you have accepted these Shipping and Returns Terms, our Terms of Services (accessible here), our Privacy Policy (accessible here), and all additional terms, conditions, policies and notices referenced herein (collectively, the “Terms”).

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ONLINE PURCHASE TERMS & CONDITIONS

Our website service permits you to purchase products made available to you on this Site. These purchases can be made and are permitted strictly pursuant to the Terms. Your purchase order cannot be accepted until payment in full for the products ordered has been received by us at which time a legally binding agreement on the Terms set out herein will become effective. You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept the Terms. COMPANY RESERVES THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

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All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorize payment to us, whether in advance or subsequent to a payment, or alerts us to a 'warning that this transaction has been identified as potentially high risk', we will not be liable for any delay or non-delivery.

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PRICE & PAYMENT

The price to be paid by you for any products will be as quoted on our Site except in cases of obvious error. We accept Visa, Mastercard, and  American Expressl.  As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for orders flagged as high risk.

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ORDER PROCESSING & DELIVERY

Please allow 3-4 business days to process your order, unless otherwise noted. Orders placed on weekends or holidays will be processed during business hours. You will receive a confirmation email immediately after placing your order. Estimated delivery windows are included below. Please note that they are subject to change, especially during high-volume time frames. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

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SHIPPING COST & TIME FRAME

We offer the following shipping methods through UPS:

Ground: 4-9 business days

Shipping costs will be calculated based on order total.

Shipping to select rural or remote destinations may result in extended shipping times. Please note, expedited shipping may not be available for some remote destinations.

For special shipping requests, please contact Customer Support at x@riteofway.co.

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SHIPPING RESTRICTIONS

We strive to provide shipping to as many locations as possible, but please note that we are unable to ship to certain localities and we cannot ship to APO, FPO, or P.O. Box addresses. 

We are currently unable to accept orders billed or shipped to:

•  Alaska, Hawaii, or the U.S. Territories. 
• Destinations outside of the United States.

We apologize for any inconvenience.

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SHIPPING ADDRESS

You are responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order. Company is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages. If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at x@riteofway.co. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system. If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you. If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus the shipping fee. Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled. Support e-mails will not be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.

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MISSING PACKAGES

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier. We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you. It is the customer's responsibility to read the shipping options before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

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FORWARDING

Company is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Company is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

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ORDER ISSUES

In order to provide the best customer service, any concerns regarding order delivery, damage during transit, or missing items must be reported to Customer Support at x@riteofway.co within 7 days of the delivery of the order. Please include any photos so that we can investigate the issue further. 

You will become the owner of the merchandise once they have been marked delivered to your shipping address. We encourage you to ship to a safe and secure address.

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For standard returns and exchanges, please refer to our Returns section.

Our Return Policy:

Before returning any item, please contact Customer Support at x@riteofway.co for return approval. Return requests must be made within 14 days of receiving the item and must include proof of purchase. Once your return request has been approved, you will have a further 14 days to return your item. 

Fragrance: To be eligible for a return, your main bottle box must be unopened with the seal unbroken. 

Non-Fragrance Products: To be eligible for a return, items must be returned in new condition with original tags attached and must be unworn and unwashed. 

Customer is responsible for all return shipping costs. Original shipping and handling fees are non-refundable. For exchanges, the new shipping costs for the exchanged item will be deducted from the refund amount. 

The following items are NOT eligible for return or exchange:

• Final Sale Items
• Tester Sized Bottles
• Collaborations
• Any other limited edition or special release items.

Refunds will be processed to the original form of payment within 5-10 business days of receipt and quality control inspection of returned items. Please allow 7 additional days for the refund to appear in your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet please contact Customer Support at x@riteofway.co.

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EXCHANGES

If you indicate on your return request that you would rather receive an exchange than a refund then, where this is possible, this will be processed within 7 business days of receiving your returned items and will be delivered via standard delivery. In the event that we are not able to satisfy your request for an exchange, you will receive a refund of the cost of the items.

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ORDER CANCELLATION

We reserve the right to cancel orders for:

• Suspicious billing activity.
• Bot or automated purchasing activity.
• Bulk ordering or multiple orders of the same product.
• Any other activity deemed potentially fraudulent or in violation of the Terms.

You cannot cancel an order once it is placed and must go through the returns process detailed above. 

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MISCELLANEOUS

You will be subject to the policies in force at the time that you order products from us, unless any change to those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies before we send you the invoice.